Cloud Help


CORE Cloud is a beta version. Not all functionalities are bug-free yet.
Save your data regularly. Unexpected data loss might occur. If you encounter problems pushing data to the cloud, please consult section 7 for details.

1. Download and install latest phone app version.

Latest phone app versions for iOS and Android here:

2A. Sign-up and login via CORE app

NOTE: Login via app is only available in app version 1.3.2 or later.

In order to access your data on the cloud, you need to create a CORE cloud account. This can be done directly via CORE app (app version 1.3.2 or later only) or via web portal (see next section).

  • Start CORE app. Just log in with your core cloud user name and password. If you do not have an account yet, click on "create account".
  • Fill in name, username and password and check the terms of use - click "next"
  • Fill in user details - this info can also be edited later at any time.
  • You will receive an verification link via e-mail. after activating the link, press retry and you will be logged in.


2B. Sign-up and login via web portal

  • Go to CORE Cloud:

  • Log in with your username and password. If you do not have an account yet, click on "sign up" to create a new account.


3. Push data to the CLOUD

  • Update CORE to the latest firmware version using the CORE app.
  • Wear CORE for at least 30 minutes to generate some valid data.
  • Use app to connect to CORE. Make sure you have internet connection.
  • Switch to "HISTORY" view and wait for history data to load completely.
  • Keep CORE connected and stay in "HISTORY" view. Data will be pushed to cloud automatically in the background.
  • Make sure data is on cloud (see next steps)


4. Add a CORE device

  • After logging in, you will get to an empty dashboard.
  • Add a new device by clicking on the plus symbol next to "Add a Device".
  • In the appearing window, enter the BLE address of your device. The BLE number is laser etched on the back side of each CORE.

NOTE: If no data was pushed to the cloud before (see step 2), you might not be able to add the device.


Once the device is added, you will be able to (see picture below):

  • Check the menu (1)
  • Edit your device’s name (2)
  • Check if your device is connected to a heart rate monitor (3)
  • Set alerts for upper and lower temperature (4)
  • Visualize device data history (5)
  • Share your device data with another CORE cloud user (6)


5. Visualize and download your data history

  • Click on the "visualize data history" symbol (5) to visualize the device data history. You can hide or show the different data streams by clicking on the respective legend.
  • You can also download the data as CSV by clicking on the download symbol on the top right of the window (see red arrow in picture below).

5B. COMING SOON - Tag your data

Tag your data using the tagging tool. You can find this tool below your CORE data.

  • Select the type of action (outdoor/indoor cycling, outdoor/indoor running, sleep, fever...)
  • Write a title for the tag.
  • Select a date and time frame.

  • Afterwards you can search your data by action or tag title.

 IMPORTANT: Be aware that the tag "Hide Data" will remove the data from the export file. 

6. Settings

You will reach the settings by clicking on the menu symbol on the top left (three horizontal bars)
What you can do here:

  • Change password
  • Change metrics (Celsius or Fahrenheit)
  • Add personal information

7. Troubleshooting

If the CORE app is open, the upload should happen every 5-6 minutes.

If the data on your device is not uploading correctly to the cloud, try one of the following steps:

  • Make sure your phone has access to the internet.
  • Disconnect and reconnect to CORE.
  • Restart phone and re-install CORE app and try again to push data.