CORE Team Blog


These General Terms and Conditions (the "Agreement") govern the relationship between greenteg AG (“CORE”) and commercial retailers ("Resellers"). By becoming a Reseller of CORE’s products, Resellers agree to be bound by this Agreement.

Scope of Agreement

This Agreement applies to all Resellers who sell CORE's products to end-users. CORE reserves the right to modify or update this Agreement at any time without notice.

Pricing and Payment

CORE, or a CORE authorised Distributor, will provide Resellers with pricing information for its products. The Resellers agree to pay the agreed-upon price for the products they purchase.

Unless otherwise agreed in writing, first-time orders will be by prepayment. Thereafter, payment terms are 14 days net. You have the option to pay for the orders by credit card (+3% administration) or by a commercial invoice. You are responsible for all bank charges or commission fees.


CORE will not be liable to you or to any other person or entity for any failure to deliver, or delay in delivering, any product where that failure or delay has been occasioned by fire, embargo, strike, failure to secure materials from usual sources of supply, governmental action, or any other circumstances beyond CORE’s control which in any way interfere with CORE’s ability to make delivery in the normal course of business.

All deliveries are DAP (Incoterms 2020 ICC).


By accepting these Terms and Conditions you agree to comply with all applicable import/export laws and regulations. You are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products.

When ordering products from CORE for delivery outside of Switzerland or the European Union, you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; CORE has no control over these charges. For estimation of the customs fees, contact your local customs office.


CORE grants a 12-month warranty (24-months in Switzerland and the European Union) on all products purchased directly from CORE. You are responsible to provide support to the end-customers and ensure that you have stock of spare parts in case of a warranty claim from the end-customer. CORE will not cover your shipping costs to send a replacement. By accepting these Terms and Conditions you agree to document the returns, receive damaged parts in their stock and after agreement with CORE, to send the damaged products to CORE for a further inspection.

Recommended Retail Price (RRP)

To protect the investment of all resellers as well as CORE's reputation and brand, CORE has established Recommended Retail Prices (RRP) for its products. CORE, in its sole discretion, may discontinue business with any Reseller that intentionally advertises any Product below its RRP.

Marketing Materials and Promotions

CORE will provide a range of marketing assets (product descriptions, photos, videos etc.) and an official Branding Guide to be used for advertising and sales purposes. Any marketing material, campaigns, videos or other promotional material produced by yourself require an approval in writing by CORE before being launched. You are responsible to handle and cover the production and costs.

CORE will inform you about any planned sales promotions on and make the same terms available to you for a limited time.

Intellectual Property

CORE owns all intellectual property rights in its products, including patents, trademarks, copyrights, and trade secrets. Resellers agree to use CORE's intellectual property only in connection with the marketing and sale of CORE's products.


Resellers agree to keep confidential all information about CORE's products, pricing, marketing, and sales strategies. Resellers will not use this information for their own benefit or disclose it to any third party without CORE's written consent.

Governing Law and Jurisdiction

This Agreement will be governed by and construed in accordance with the laws of Switzerland. The parties agree to submit to the exclusive jurisdiction of the courts of Switzerland.

By becoming a Reseller of CORE’s products, Resellers acknowledge that they have read, understood, and agreed to be bound by these Terms and Conditions.

Contact Information

If you have any questions about these Terms and Conditions, please contact your CORE representative or email


Last updated 15 September 2023